Customers may cancel or adjust the time of a cleaning visit/s by giving at least 24 hours advanced notice. Customers agree to pay the full price of a cleaning visit if the customer cancels or changes the date/time less than 24 hours prior to the scheduled appointment. Customers agree to pay the full price of the cleaning visit in the event of a lock-out caused by our cleaners being turned away; no one at home to let them in; or a problem with customer's keys.