FREQUENTLY ASKED QUESTIONS

How soon do I need cancel my appoinment?


You must cancel your appointment within 24 hours of your scheduled appointment date and time.




Do I need to provide any of the cleaning products/materials or equiptment?


No. Not unless you have some specific products or equipment you want us to use.




Do you wash windows?


Unfortunately, we do not wash outside your windows but we will clean the inside of your windows.




If I do not cancel my appointment within 24 hours will there be a charge?


Yes there will be a fee of 1/2 of the total cost for the service(s) scheduled.





Billing, PRICING & POLICIES

Payment Methods Accepted

The following payment methods are accepted: cash, cheque and bank transfer.

Our Cancellation Policy

Customers may cancel or adjust the time of a cleaning visit/s by giving at least 24 hours advanced notice. Customers agree to pay the full price of a cleaning visit if the customer cancels or changes the date/time less than 24 hours prior to the scheduled appointment. Customers agree to pay the full price of the cleaning visit in the event of a lock-out caused by our cleaners being turned away; no one at home to let them in; or a problem with customer's keys.

Our Satisfaction Guarantee

We offer you an exceptional, professional, cleaning service 
at a value for money price with 100% satisfaction guaranteed.

Contact Us for a free Quote!

Need a cleaner? Meet Dawn and her friendly team....

We offer a range of services to suit everybody's needs from once weekly to fortnightly cleans and holiday lets etc....our area includes all of Chesterfield including Eckington and Dronfield and The Peak District.

In addition we now cover Telford, Shropshire and Staffordshire. 

Contact Details

DM Smart Cleaning Services

54 Orchard Road

Shifnal

Shropshire

TF11 8ET

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